John Carney, a Carney-McNicholas, Inc. fifth generation mover, attended a UniGroup sponsored “boot camp” training recently to improve customer service practices and customer service leadership skills. CMCN and affiliated company Midwest Fine Art Service and Transportation Co., LLC belong to quite a transportation organization. They are each part of an industry leading major van line. CMCN is part of United Van Lines, the country’s largest interstate mover by market share, and MidWest FAST is an agent for Mayflower Transit, the third largest mover, working its way to number two. These two van line companies and market leading brand names are related firms of an outstanding global transportation services firm called UniGroup, Inc.
UniGroup has put together this comprehensive sales and management workshop for continuous improvement of the next generation in the moving industry. Learning Outsource Group held the training. There were more than fifty attendees in this work shop known as “Boot Camp”. The reason for its name is because of the intensity of the training. Among other things this workshop focused on the importance of highly developed customer oriented business practices to make sure that the company makes them and keeps them both happy, and willing to recommend to others, as possible. The camp also provided the leadership skills necessary for John to bring back and implement these next generation business practices to the management and staff of CMCN and MidWest FAST. John, the son of company president and fourth generation mover T.J. Carney, plans to work on business continuity practices and quality improvement processes at both CMCN and MidWest FAST by leading an already highly trained and experienced team in renewing their customer service focus while expanding into specialized niche markets domestically and internationally.
John is the Special Commodities, High Value Products, and Fine Art Traffic Manager. He is committed to build the future of these two companies, along with the help of the rest of the team, to a performance level of high quality and customer appreciation that the competition simply cannot meet. John has been exposed to and comprehended the best knowledge available on taking care of customers and is bringing it back to the business to improve existing and protect future business.